Customer Service

California Innovations Inc. Limited Lifetime Warranty This warranty covers defects in materials or workmanship of the California Innovations Product for as long as the original owner owns the Product. Wear and/or color fading over time do not constitute product defects. Any problem that is caused by abuse, misuse, alteration, accident and/or use beyond the Product’s intended purpose is not covered. This warranty does not cover items stored or carried in the Product. This warranty is valid for the original owner and is not transferable. NO INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE RECOVERABLE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. We will replace Product we determine to be defective provided you follow our Product return directions. Please note that replacement Product may not be exact due to upgrades and style changes to our Products. For warranty service, please see below:

Problem with your product?

We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. However, rarely a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Lifetime Warranty. Please visit Problem Products page to make your claim.

Replacement Parts

If you require replacements for liners or parts, please visit Replacement Parts where you can select which item you would like replaced.

Customer Feedback

If you wish to provide any feedback regarding our products, please enter your comments in the box below:

Contact Information

Consumer Product Inquiries
Please contact Customer Service:
1-888-413-2665, select Option “2”

Retail inquiries
Please contact Sales Support:
1-888-413-2665, press “0” and request Sales Support.

Advertising Specialty/Promotional Products
For inquiries and information, please visit or contact Leed’s award winning customer service team at 1-866-LEEDS-24 or

Alternatively, you may contact us in writing at the following address:
California Innovations Inc.,
36 Dufflaw Road
Toronto, ON M6A 2W1

Columbia Product Support
California Innovations manufactures Columbia coolers, lunch packs, diaper bags and hydration products. If you require assistance regarding other Columbia products (i.e. clothing, outerwear, etc.), please contact Columbia directly at the following numbers:

Columbia Sportswear Canada: 1-800-265-7067
Columbia Sportswear U.S.: 1-800-547-8066

Further Questions:
Should you have any further questions, please do not hesitate to contact us toll free at 1-888-413-2665, select Option “2” and one of our Customer Service Representatives will be happy to assist you. Alternatively, please refer to FAQ’s.